Refund & Return Policy

At Rajivi Daggumalla, every saree is carefully curated to celebrate the beauty of authentic Indian handlooms. We strive to ensure that every order meets the highest standards of quality and craftsmanship.

Returns

Due to the handcrafted nature and limited availability of our products, returns are accepted only under the following circumstances:

The product received is damaged during transit.
An incorrect product has been delivered.
The product has a genuine manufacturing defect.

To request a return, please contact us within 48 hours of delivery with:

Your order number
Clear photographs of the product
Images of the original packaging

Requests submitted after 48 hours of delivery may not be eligible for return.

Non-Returnable Items

The following items are not eligible for return or exchange:

Sarees with fall and pico completed.
Customized or altered products.
Products purchased during clearance or special sale events.
Items that have been used, washed, worn, or damaged after delivery.
Products without original tags and packaging.

Exchange Policy

Eligible products may be exchanged for:

A replacement of the same product (subject to availability), or
Store credit equal to the value of the product.

Exchanges are processed only after the returned product passes quality inspection.

Refund Policy

Once the returned item is received and approved after inspection:

Refunds will be initiated within 7–10 business days.
Refunds will be credited to the original payment method used during purchase.
Shipping charges are non-refundable unless the return is due to our error.

Depending on your bank or payment provider, the refund may take additional time to reflect in your account.

Cancellation Policy

Orders can be cancelled within 12 hours of placement, provided they have not been processed or shipped.

Once an order has been dispatched, cancellation requests cannot be accepted.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery. After verification, we will arrange a replacement or issue a full refund at no additional cost.